CASE STUDY
Community West Credit Union, located in Kentwood, Michigan, operates with approximately $250 million in assets, 65 employees, and around 19,000 members. In early 2021, Community West CU was preparing for an examination that would elevate them to the next peer group. Faced with the challenges of having only two personnel managing their security, numerous disjointed systems, and impending reporting obligations, they recognized the need for a more efficient cybersecurity solution.


“It wasn’t just a solution. It really felt like a partnership.”
Bob Listen
Chief Information Officer
Community West Credit Union

Citizens National Bank of Texas, headquartered in Waxahachie, manages more than $1.9 billion in assets with a staff of 159 employees. The bank struggled with limited internal cybersecurity expertise, which left it vulnerable to threats. It needed improved detection, monitoring, and reporting capabilities to reduce risks and enhance visibility across its digital environment.

Axos Bank, headquartered in San Diego, California, employs approximately 1,375 people and manages over $23 billion in assets. The bank faced challenges with a previous cybersecurity provider that lacked attention to detail and operated inefficient global processes that were not customized for the bank’s specific needs. This lack of tailored service led to inefficiencies and vulnerabilities across its digital infrastructure.

Canvas Credit Union, based in Lone Tree, Colorado, serves over 300,000 members and holds more than $4 billion in assets. The institution faced the challenge of demonstrating continuous and comprehensive cybersecurity oversight. It needed a system capable of aggregating and analyzing log and firewall data around the clock to ensure account safety and compliance confidence.